FAQs

Frequently Asked Questions

CRM costs for sales

£12-£250+ per user, per month

CRM for sales teams is mainly used for lead capture, communication, and conversion and tends to be priced between £12 and £250 per month. That’s what most businesses will pay, although large businesses can pay more. There are also many free plans for sales teams, which is fantastic for sole entrepreneurship but can be limiting once you require multiple users or higher data capacity.

If you upgrade to a mid-tier sales CRM (£59-£80 per user, per month), you have the added benefit of more advanced features such as lead scoring, and deal and quote management which helps to gain a fuller picture of the prospects in your sales pipeline.

The highest-priced plans (£100-£250+ per user, per month) are intended for enterprise-level teams and instead of adding more features, will enhance the operational functionality of your system with higher data, user and contact limits.

Example providers

  • Salesforce: Sales plans range from £20-£400 per month per user, a wide range
  • Zoho CRM: Compared to Salesforce, its sales plans have a smaller range, going from £12 to £42 per month, per user.
  • Small businesses/teams: £12-£50 per user, per month
  • Medium businesses/teams: £50-£100 per user, per month
  • Larger businesses/teams: £100 per user, per month, to £1,000+ per month 

Understanding CRM Pricing: Key Cost Factors 💰

The cost of CRM software is typically based on a per-user, per-month model, with variations depending on whether you opt for monthly or annual billing. Pricing is further influenced by the features you select, storage requirements, and optional add-ons that enhance functionality.

What Determines CRM Costs?

Several factors impact the overall price of a CRM plan:

✅ CRM Type – Sales, marketing, or service-focused solutions
✅ Business Goals & Requirements – Tailored features based on company needs
✅ Number of Users – More users mean higher subscription costs
✅ Subscription Plan – Feature sets and storage capacity
✅ Add-On Features – Custom integrations available at extra costs
✅ Billing Cycle – Monthly vs. annual payment structures
✅ Implementation & Training – Time investment and onboarding fees

By understanding these elements, businesses can choose the right CRM plan that balances cost, functionality, and scalability. 🚀

Let me know if you need any refinements! 😊

Marketing CRM platforms tend to have the highest pricing tiers, with costs ranging from £20 to £1,000+ per month, significantly higher than standard sales or customer service CRM solutions. This is due to their advanced features, such as multi-channel lead communication, email marketing automation, and data-driven customer engagement tools.

Premium Plans: What Do You Get?

💡 Higher-end CRM packages (£1,000+ per month) often include:
✅ Advanced analytics for optimizing marketing performance
✅ Automation tools to enhance workflow efficiency
✅ Data-driven insights for strategic decision-making

Leading CRM Providers & Their Pricing

🔹 Salesforce – Marketing CRM plans start at £1,000 per month, making it one of the pricier options compared to other CRM offerings.
🔹 HubSpot – Marketing Hub plans range from £14 to £3,000 per month, while its Sales Hub is more affordable, ranging from £14 to £135 per user, per month.

Investing in a marketing CRM can significantly improve lead generation, campaign effectiveness, and customer engagement, making it a valuable asset for scaling businesses. 🚀